Refund & Cancellation Policy
Recovery Momentum Academy™ and Recovery Momentum Index™ · Effective June 1, 2026
Effective June 1, 2026 7-day full refund window Payment plans available
Academy Certifications
Full refund — 7-day window
You are entitled to a full refund if you request within 7 calendar days of your enrolment date and you have not accessed any self-paced course lessons or downloaded any course materials.
To request: email info@recoverymomentumacademy.com (subject line: Refund Request) within 7 days. Refunds are processed within 10 business days via your original payment method.
Partial refund — 8 to 14 days
Between 8 and 14 days of enrolment, if you have accessed some but not all course materials, a partial refund of up to 50% may be issued at our discretion on a case-by-case basis.
After 14 days — no standard refund
After 14 days, refunds are not available as a matter of course. However, we offer:
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Program deferrals — transfer your enrolment to a future cohort at no cost
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Extended access — additional time to complete the program in extenuating circumstances
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Satisfaction review — if you complete the program and feel it didn’t deliver what was promised, contact us within 30 days of graduation and we will work to make it right
Payment plans
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Within 7 days: full refund of amounts paid, all future installments cancelled
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After 7 days: future installments may be cancelled but amounts paid are non-refundable after 14 days
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Payment plan pause: pause for up to 90 days, email us to arrange
Live session cancellations
Individual live sessions cannot be refunded. All sessions are recorded and available to enrolled students within 48 hours. Missing a live session does not affect graduation eligibility provided you watch the recording.
Program cancellation by us
If we cancel a cohort before it begins: full refund within 10 business days. If cancelled after commencement: transfer to the next available cohort or a pro-rated refund based on content not yet delivered.
RMI™ Licensing
Before implementation begins
If you have signed a license agreement but implementation has not yet commenced, you may cancel within 7 days of signing for a full refund.
After implementation begins
Once implementation has begun, defined as delivery of any framework documents, staff training session, or implementation consultation, license fees are non-refundable. This reflects the significant time and preparation invested in delivering a customized implementation.
Annual license cancellation
Annual licenses may be cancelled at any time with 30 days written notice. Prepaid annual fees are non-refundable upon cancellation before the license year end, except where we have materially failed to deliver agreed services.
Non-renewal
You are under no obligation to renew. Notify us in writing at least 30 days before your renewal date. No charges are incurred for non-renewal.
How to Request a Refund or Cancellation
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Subject line: Refund Request or License Cancellation
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Include your name, enrolment or license details, and reason
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We respond within 3 business days
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Approved refunds processed within 10 business days via original payment metho
Our commitment: We built this program because we believe in this work. If you’re struggling, financially, practically, or personally, tell us. We would rather find a solution than leave you with a bad experience. Every refund and cancellation request is handled personally by Stephen.